✍ ️Earlier this year I wrote an article on our Customer-Centric Value Creation Framework and our pragmatic Jobs-To-Be-Done based approach and mindset. 💬 ️In the meantime I presented the topic at the UX Festival by German UPA and also at the “Mensch und Computer” conference — with a workshop and…

An approach and five tips on how to create value for your customers and your company. Putting the customer at the center is one important ingredient to design and develop valuable products and services. 👥🔍 When you understand, measure, and prioritize customer needs, you are able to find and develop…

Find the right design methods for your design challenge! As designers (for UX, UI, Business, Service, whatever) we have to solve a problem. That’s our job. But how do we tackle this challenge? We apply design methods. Throughout the project. Often we always use the same ones that have proven…

Have you already heard of Blizz, the new Online Meeting and Collaboration Companion by TeamViewer. I have been working for this project for about 16 months now. My main focus has been the new Meeting User Interface which has been available for about two months. It works on any desktop…

… or at least I try to solve them in a strategic and methodical way. 😊 Hi! I’m Wolfram! 👋 I am a Senior User Experience Designer, UI Architect and Concept Developer at TeamViewer. 💻↔💻 I am responsible for research, conception and design in close collaboration with product owners, product managers, front-end and back-end…

How to deal with content to output it independently on any UI — We live in a multiscreen world. Nowadays content has to be outputted on various interfaces. When you have to deal with both content and user interfaces (and UI components) it’s easier when you do this in a structured manner. When you have to (gather, manage and) publish content and display…

Gather, manage, publish and “display” content independently on any UI — When you want to gather, manage and publish content and display it independently on any target channel you need a system that supports “Content and UI Mapping”. Content and user interfaces can be planned and assembled structured and modularly in a similar manner — comparable to bricks in a building…

Methoden und Regelwerke für die Konzeption, Gestaltung und Umsetzung von Layout, Inhalt und Workflows im Baukasten-Prinzip — Digitale Inhalte können heute überall erscheinen. Wir nutzen täglich digitale Services auf verschiedensten Geräten und Medien. Informationen fließen in alle Kanäle. Multiscreen ist inzwischen digitale Realität geworden. Um ein einheitliches Nutzungserlebnis zu erschaffen, benötigt es einen durchgängigen Informationsfluss. Voraussetzung dafür sind ein zentraler Knotenpunkt für Inhalte, ein System zur Definition…

Wie funktioniert ein System zur Erfassung, Verwaltung, regelbasierten Ausgabe und Darstellung von Informationen in unterschiedlichsten Zielkanälen? — Summary Inhalte und User Interfaces lassen sich nach einem jeweils ähnlichen Muster modular und strukturiert planen und zusammenbauen — vergleichbar mit den Bausteinen in einem Baukastensystem. Inhalt durchläuft von der Entstehung bis zur Rezeption in verschiedensten Kanälen grundsätzlich drei Stufen: Erfassung, Verwaltung und Ausgabe. An den Übergängen muss jeweils ein Mapping…